Customer Umbrella
We make businesses better.
BulgariaHeadquartersRemoteTeams can work fully remotePhysical OfficeTeams can be in a physical officeAbout Customer Umbrella
Customer Umbrella is a global customer service outsourcing company founded in Varna, Bulgaria, now operating across 20+ countries. We help businesses worldwide deliver exceptional customer experiences without the overhead of building in-house support teams. We specialize in gaming support, SaaS helpdesks, e-commerce customer service, and multilingual support across 60+ languages. Our 150+ global clients trust us to handle every customer touchpoint — live chat, email, phone, and social media — with speed, empathy, and professionalism. Outsourcing to our Bulgaria-based teams saves companies 40–50% compared to Western European or US alternatives, without any compromise on quality, training, or response times. Our consultants are carefully selected, extensively trained, and genuinely passionate about the brands they represent.
Company Info
Our Story
Scaled an in-house team into a successful international business.
Meet the Team
Company Video
Pricing Snapshot
They delivered on time, everything was as advertised.
Pixel Studio completely transformed our product. The new dashboard reduced our churn by 18% in the first quarter. Their process is thorough, communication is excellent, and they genuinely care about outcomes — not just deliverables.
We hired them for a 6-week MVP build and they delivered in 5. The quality was exceptional. Every screen felt considered and the codebase was clean enough that our internal team could take it over seamlessly.
Client Reviews
They delivered on time, everything was as advertised.
"They delivered on time, everything was as advertised."
They delivered on time, everything was as advertised.
The new dashboard reduced our churn by 18% in the first quarter. Their process is thorough, communication is excellent, and they genuinely care about outcomes — not just deliverables.
"Pixel Studio completely transformed our product."
The new dashboard reduced our churn by 18% in the first quarter. Their process is thorough, communication is excellent, and they genuinely care about outcomes — not just deliverables.
The quality was exceptional. Every screen felt considered and the codebase was clean enough that our internal team could take it over seamlessly.
"We hired them for a 6-week MVP build and they delivered in 5."
The quality was exceptional. Every screen felt considered and the codebase was clean enough that our internal team could take it over seamlessly.
Customer Umbrella Review Insights
They delivered on time, everything was as advertised.
Pixel Studio completely transformed our product. The new dashboard reduced our churn by 18% in the first quarter. Their process is thorough, communication is excellent, and they genuinely care about outcomes — not just deliverables.
We hired them for a 6-week MVP build and they delivered in 5. The quality was exceptional. Every screen felt considered and the codebase was clean enough that our internal team could take it over seamlessly.
Service Lines & Focus Areas
How this company allocates its work, with the focus areas behind each line.