Customer Umbrella
We make businesses better.
BulgariaHeadquartersRemoteTeams can work fully remotePhysical OfficeTeams can be in a physical officeAbout Customer Umbrella
Customer Umbrella is a global customer service outsourcing company founded in Varna, Bulgaria, now operating across 20+ countries. We help businesses worldwide deliver exceptional customer experiences without the overhead of building in-house support teams. We specialize in gaming support, SaaS helpdesks, e-commerce customer service, and multilingual support across 60+ languages. Our 150+ global clients trust us to handle every customer touchpoint — live chat, email, phone, and social media — with speed, empathy, and professionalism. Outsourcing to our Bulgaria-based teams saves companies 40–50% compared to Western European or US alternatives, without any compromise on quality, training, or response times. Our consultants are carefully selected, extensively trained, and genuinely passionate about the brands they represent.
Company Info
Our Story
Scaled an in-house team into a successful international business.
Meet the Team
Pricing Snapshot
They delivered on time, everything was as advertised.
Customer Umbrella took over our entire support operation and had it running better than we ever managed in-house. Our first-response time dropped from 8 hours to under 90 minutes, and CSAT climbed from 72% to 89% within a few months. They handled our Black Friday surge without a single SLA breach — genuinely one of the smoothest outsourcing transitions we've been through.
Client Reviews
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They delivered on time, everything was as advertised.
"They delivered on time, everything was as advertised."
They delivered on time, everything was as advertised.
Our first-response time dropped from 8 hours to under 90 minutes, and CSAT climbed from 72% to 89% within a few months. They handled our Black Friday surge without a single SLA breach — genuinely one of the smoothest outsourcing transitions we've been through.
"Customer Umbrella took over our entire support operation and had it running better than we ever managed in-house."
Our first-response time dropped from 8 hours to under 90 minutes, and CSAT climbed from 72% to 89% within a few months. They handled our Black Friday surge without a single SLA breach — genuinely one of the smoothest outsourcing transitions we've been through.
Customer Umbrella Review Insights
They delivered on time, everything was as advertised.
Customer Umbrella took over our entire support operation and had it running better than we ever managed in-house. Our first-response time dropped from 8 hours to under 90 minutes, and CSAT climbed from 72% to 89% within a few months. They handled our Black Friday surge without a single SLA breach — genuinely one of the smoothest outsourcing transitions we've been through.
Service Lines & Focus Areas
How this company allocates its work, with the focus areas behind each line.